Viaggio

Reviews about Viaggio

• Jeff Moll

  May, 20 2018
  ★ ☆ ☆ ☆ ☆
  Went there with my wife to use a gift certificate. They wanted to seat us in the middle of the room, on the kitchen end. We asked for another table (there were at least 5 empty ones) and they said that they couldn't do it. I then asked them to just redeem the gift certificate for cash and we would be on our way. This seemed like a totally foreign concept to them, and said that they didn't know how to do that but would credit the gift givers credit card. I told them that that was ridiculous, but they insisted that is was all that they could do. Needless to say, after attempting to do that for about 1/2 and hour, making the same mistakes time after time, they went "downstairs" and tried to do it there. Keep in mind, I never received so much as an "I'm sorry". After a while they returned indicating that they did it. I asked for a note stating that they had accomplished it successfully, and got a note that I just didn't want to wait and that they were busy, though I didn't purchase gift myself. They told me that they were taking care of "paying customers" . Finally I left, but went back in asking them to write on the note that the refund had been processed.
  At that point, one of the owners came and shuffled me out of the restaurant, without any attempt to understand what had happened. All he was interested in was that there was not a scene in his restaurant on a Saturday night.
  I must tell you, they think who they are, even asking for a credit card to hold a reservation, keep in mind, they are just in another shopping center in Wayne. Also, had lunch there one other time, it really was just fair....
  Let's just see how they are when their bubble bursts......
  
  By the way, please just ignore the counterargument posted. It probably is a friend or relative of the owner, which would be a typical tactic of the owner after a bad review. Ben had no idea of the details of the situation nor the insulting behavior of the staff, who were just inept and dismissive in crediting a gift certificate and kept us waiting for over 1/2 hour just to do so, expecting us just to stand there and be happy. It's always interesting when people like Ben weigh in on something without knowing the full story. It's obvious, Ben Strine lacks intelligence, my sanity is very much in tact and clearly I am not a relative or friend.

Photos and maps

Nearest places

• Crunch - Wayne

  Establishment, Health, Gym

  1055 Hamburg Turnpike, Wayne, NJ 07470

  +1 973-709-0414

  crunch.com

  Open now: Until 10:00pm
• Edible Arrangements

  Establishment, Florist

  1055 Hamburg Turnpike, Wayne, NJ 07470

  +1 973-706-6555

  ediblearrangements.com
• Prestige Jewelers

  Establishment, Jewelry store

  1055 Hamburg Turnpike, Wayne, NJ 07470

  +1 973-696-5800
• Wayne Hot Bagels and Cafe

  Establishment, Food, Bakery

  1055 Hamburg Turnpike, Wayne, NJ 07470

  +1 973-694-9964

  Closed now: Until 05:30am tomorrow
• Cartridge World

  Establishment

  1055 Hamburg Turnpike, Wayne, NJ 07470

  +1 973-696-2880

  cartridgeworld.com

  Closed now: Until 10:00am tomorrow
• T-Bowl Smoke Shop

  Establishment

  1055 Hamburg Turnpike #3, Wayne, NJ 07470

  +1 973-633-0404